Customer service contact details:

support@nicoletteray.co
707-567-1825
5110 Crystal Cove Drive
Rancho Cordova, CA
95742


What services we do:
Graphic Design, Web Design, Social Media Marketing, Branding, and Consulting. We offer services in these categories. Payment for these services will be based on a case by case basis. Payments are either set up in a pay in full, monthly installment plan, or monthly retainer.



Refund and dispute policy

At Nicolette Ray LLC, we strive to provide exceptional service and ensure complete satisfaction for our clients. However, we understand that there may be instances where a refund or dispute arises. Below is our policy regarding refunds and disputes.

Refund Policy:

Refund Eligibility
Refund requests must be submitted within 3 days of the purchase or service date, before services begin. We evaluate each refund request on a case-by-case basis to ensure fair resolution.

Refund Process
To request a refund, please contact us via email at support@nicoletteray.co with your order details and reason for the refund request. We may request additional information if necessary.

Non-Refundable Services
All services are non-refundable once delivered. This includes any services that are delivered in full or partially completed based on the terms agreed upon.

Refund Decision
We will review your refund request and notify you of our decision within 10 business days. If your refund is approved, we will process it through the original payment method.

Dispute Resolution:

Dispute Process
If you have any concerns or disputes regarding the services provided, we encourage you to contact us directly. Our team is committed to resolving any issues in a fair and timely manner. We request that any disputes be submitted within 14 days of service completion.

Communication
If a dispute arises, we aim to resolve it through open, honest communication. We ask that you contact us at support@nicoletteray.co to outline the nature of your dispute, and we will work with you to find a solution.

Escalation
If a dispute cannot be resolved through communication, it may be escalated to a third-party mediation service. Any mediation fees will be shared between the parties involved.

Changes to Policy:

We reserve the right to update or modify this Refund and Dispute Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication.

For any questions or concerns regarding our policy, please reach out to us at support@nicoletteray.co